Essential Cleaners – TERMS AND CONDITIONS
By placing an order with us, over the phone or by email, customers are bound to the following ‘Essential Cleaners’ Terms and Conditions:
1. REGULAR DOMESTIC CLEANING
1.1: The customer agrees to read the terms and conditions before placing an order, and complete the GoCardless payment registration within 3 days of placing the order.
1.2: ‘Essential Cleaners’ fees are payable by the client on the day of the clean through the GoCardless payment system.
1.3: Essential Cleaner do their very best to give an accurate estimate of the duration of the cleaning service required when the quotation is initially made, which is based on a visit to the customer’s house.
1.4: Essential Cleaners agrees to provide all cleaning products and equipment (vacuum cleaner, mop, bucket, cloths and dusters) required to carry out the service, unless other arrangements have been made with ‘Essential Cleaners’. Any cleaning equipment provided by the customer, should be safe and in full working order.
1.5: ‘Essential Cleaners’ will not be held responsible for any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.
1.6: No minimum contract length applies for all Regular Cleaning Services.
1.7: All the cleaners registered with us and working on our behalf have been fully screened through a personal interview, checking of references, employment history, and our training programme.
1.9: By entering under these Terms and Conditions with ‘Essential Cleaners’, after the termination of the cleaning service providing by ‘Essential Cleaners’, the Client must not hire or use any home-related services provided by a present or past cleaner introduced to the Client by ‘Essential Cleaners’. If the Client does wish to hire or use home-related services provided by such a cleaner our referral fee is £250.
1.10: All fragile and highly breakable items must be secured or removed. 2. PAYMENTS
2.1: An invoice is emailed to the client through Xero accounting services on the day of the cleaning session.
2.2: Direct debit payment will be taken automatically through the GoCardless payment system.
3. COMPLAINTS & CLAIMS
3.1: The customer accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the service date. Failure to do so will entitle customer to no refunds or recovery cleanings.
3.2: ‘Essential Cleaners’ may require the presence of the customer or his/hers representative in the beginning and at the end of the cleaning session as an inspection can be carried out and if any corrections, should be made on the same day.
3.3: ‘Essential Cleaners’ may take up to 3 working days to respond to a complaint.
3.4: Key replacement/locksmith fees are paid only if keys are lost by our operatives. There is a £30 per household liability limit.
3.5: ‘Essential Cleaners’ agrees to keep all customers’ information confidential and comply fully with GDPR legislation.
3.7: In case of damage during the cleaning service, ‘Essential Cleaners’ is only liable where there has been clear negligence on the cleaners part. Accidental damage that could easily have happened if the customer was cleaning the same object, will not be covered.
5. CUSTOMER SATISFACTION
5.1: Customer understands that he/she is not entitled to any cleaning refunds.
5.2: If the customer is not completely satisfied with a cleaning job, ‘Essential Cleaners’ will re-clean any areas and items to customer’s satisfaction. Therefore customer must allow the cleaner to return within 24hrs.
5.3: Customer may be present at all times during the recovery-clean. ‘Essential Cleaners’ reserves the right not to return a cleaner more than once.
6.1: ‘Essential Cleaners’ reserves the right not to be liable for:
6.2: Completing tasks which are not stated on our task list;
6.3: Cleaning jobs not complete due to the lack of suitable cleaning products and/or equipment in full working order, hot water or power etc
6.4: Third party entering or present at the customer’s premises during the cleaning process;
6.5: Wear or discolouring of fabric becoming more visible once dirt has been removed;
6.6: Failing to remove old/permanent stains that cannot be removed using standard cleaning methods;
6.7: Existing damage or spillage that cannot be cleaned/removed completely using our standard cleaning products and equipment;
6.8: Any damages caused by a faulty or not in full working order detergents/equipment supplied by the customer.
6.9: If the customer has got items which need special cleaning methods and special cleaning detergents, ‘Essential Cleaners’ reserves the right to refuse the provision of the cleaning detergents.
7.1: REGULAR DOMESTIC CLEANING
7.2: Customer may cancel or adjust the time of a cleaning visit/s by giving at least 72 hours advanced notice.
7.3: Customer agrees to pay the full price of a cleaning visit if the customer cancels or changes the date/time less than 72 hours prior to the scheduled appointment.
7.4: Customer agrees to pay the full price of the cleaning visit in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or problems with customer’s keys.
8. AFTER CANCELLATION OF THE CLEANING SERVICE
8.1: By entering into a service agreement with ‘Essential Cleaners’, the customer agrees that after the termination of the cleaning service he/she will not hire or use any domestic services provided by a present or past cleaner introduced to the customer by ‘Essential Cleaners’. If the customer wishes to hire or use domestic services provided by such a cleaner then he/she must pay a referral fee of £250.
These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. ‘Essential Cleaners’ reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Should any of the above clauses change all existing customers will be notified. Please check this website for updates.