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Questions About House Cleaning Services

Many of our customers have specific questions about our professional house cleaning services. Here are just a few of the frequently asked questions we hear at Essential Cleaners.

General Questions

How can I get a house cleaning quote?

Simply call Susie to arrange a no obligation house cleaning quote.

Does someone come and visit my house before I book a cleaning?

Yes, we love to meet you first personally. We want to view your household cleaning needs first-hand, and then we can provide you with a proper quote.

Are cleaning supplies included?

Yes we use all of our own household cleaning supplies. We use non-toxic, chemical free and environmentally friendly products that take great care of your home as well as the environment.

What if I'm not happy with my cleaning?

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Scheduling Questions

DO I HAVE TO BE HOME FOR MY CLEANING?

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house.

DOES MY CLEANER ARRIVE AT THE EXACT TIME WE ARRANGED?

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

WHEN AM I CHARGED FOR THE SERVICE?

Payment is due on the day of the clean, by direct bank transfer.

ARE THERE ANY COMMITMENTS OF CONTRACTS?

No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.

Cleaning Questions

WHAT'S INCLUDED IN A STANDARD CLEANING?

A through and delightful dusting, washing floors, cleaning surfaces and mirrors, and proper vacuuming throughout.

DO YOU PROVIDE THE SUPPLIES?

Yes, all supplies are provided by Essential Cleaners.

HOW MANY CLEANERS DO YOU SEND?

Only one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.